Kimberly James Furniture Kimberly James Furniture Kimberly James Furniture
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Home / Help

30-Day Customer Satisfaction Guarantee

Kimberly James believes so strongly in the quality of our furniture that we offer all our SA-based customers a 30-day comprehensive Customer Satisfaction Guarantee. This means that if you get your furniture home and for any reason you don’t like it, we will swap it for a product of equal value or simply give you your money back. A product purchased can only be swapped once. Kimberly James will accept the cost of the pickup of your original purchase and the delivery of any replacement product, except if delivered outside the Greater Adelaide region. Unfortunately for our country and interstate customers freight costs can be substantial so we must pass on the pickup and re-delivery costs (this does not apply if your goods are delivered damaged or incorrect, in which case we will happily assume the cost of pickup and re-delivery).

This guarantee does not apply to:

i) “made-to-order” products; i.e. orders made to your specifications; e.g. personalised fabric selections

ii) clearance or heavily reduced sales items; and

iii) product(s) that customers pick-up from a Kimberly James warehouse – note: Kimberly James need to deliver goods to ensure they reach customers in an undamaged state.

Our Customer Satisfaction Guarantee is designed as a genuine attempt to assist our customers select the furniture that is right for their home. We challenge you to compare our offer to those of other furniture retailers, including online retailers. You will soon discover that other guarantees are nowhere near as generous. For example, it is common that you will be asked to keep the original packaging and/or pay the costs associated with change overs.

Got Any Questions? Call Us On

(08) 8293 8966

or
  • 30-DAY CUSTOMER SATISFACTION GUARANTEE30-DAY CUSTOMER SATISFACTION GUARANTEE
  • Premium Delivery ServicePremium Delivery Service
  • RETURN AND REFUNDS POLICYRETURN AND REFUNDS POLICY
  • Online Orders – Terms and ConditionsOnline Orders – Terms and Conditions

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KESWICK STORE

(08) 8293 8966
19 ANZAC HWY, KESWICK
SA 5035

KESWICK WAREHOUSE

(08) 8375 4242
39 Hampton Rd, Keswick
SA 5035

OPEN 7 DAYS

MON – SAT: 9.30 AM – 5 PM
SUN: 11 AM – 5 PM

  • Our Lowest Prices
  • Living
    • New Releases
    • Custom Made Sofa
    • Coffee Tables
    • Lounges
    • Cabinets
    • Ottomans
    • Side Tables
    • TV Units
    • Console Tables
  • Dining
    • New Releases
    • Dining Tables
    • Dining Chairs
    • Dining Settings
    • Stools
    • Sideboards
    • Benches
  • Bedroom
    • New Releases
    • Beds
    • Bedroom Suites
    • Bedside Tables
    • Mirrors
    • Dressing Tables
    • Wardrobes
    • Tallboys
    • Storage
  • Outdoor
    • New Releases
    • Outdoor Chairs
    • Outdoor Tables
    • Outdoor Settings
    • Outdoor Accessories
  • Office
    • New Release
    • Desks
    • Bookcases
    • Office Chairs
    • Filing Cabinets
  • Homewares
    • Rugs
    • Mirrors
    • Accessories
    • Soft Furnishings
    • Wall Decor
    • Faux Plants & Planters
    • Our Blog
ABN: 40 788 573 761
Privacy Policy
Terms and Conditions
Returns Policy
© 2018 - Kimberly James Furniture. All Rights Reserved.
Site by WebEdge
Privacy Policy

© 2018 - Kimberly James Furniture. All Rights Reserved.

ABN: 40 788 573 761


Terms and Conditions
Returns Policy
Site by WebEdge

CONTACT US

We're here to help! Call us on (08) 8293 8966 or send us a message and we'll get back to you as soon as we can.

Locations

We'd love to see you in-store or chat on the phone to help find the right piece for your home!
Keswick Store

19 Anzac Highway
Keswick
SA 5035 Australia

Monday - Friday 9:30 am - 5 pm
Saturday 9.30 am - 5 pm
Sunday 11 am - 5 pm
Public Holidays 11 am - 5 pm
P (08) 8293 8966
Directions
Keswick Warehouse

39 Hampton Road
Keswick
SA 5035 Australia

(Rear of Keswick Store)

Monday - Saturday 9:30 am - 5 pm
Sunday Closed
P (08) 8375 4242
Directions