Kimberly James believes so strongly in the quality of our furniture that we offer all our SA-based customers a 30-day comprehensive Customer Satisfaction Guarantee. This means that if you get your furniture home and for any reason you don’t like it, we will swap it for a product of equal value or simply give you your money back. A product purchased can only be swapped once. Kimberly James will accept the cost of the pickup of your original purchase and the delivery of any replacement product, except if delivered outside the Greater Adelaide region. Unfortunately for our country and interstate customers freight costs can be substantial so we must pass on the pickup and re-delivery costs (this does not apply if your goods are delivered damaged or incorrect, in which case we will happily assume the cost of pickup and re-delivery).
This guarantee does not apply to:
i) “made-to-order” products; i.e. orders made to your specifications; e.g. personalised fabric selections
ii) clearance or heavily reduced sales items; and
iii) product(s) that customers pick-up from a Kimberly James warehouse – note: Kimberly James need to deliver goods to ensure they reach customers in an undamaged state.
Our Customer Satisfaction Guarantee is designed as a genuine attempt to assist our customers select the furniture that is right for their home. We challenge you to compare our offer to those of other furniture retailers, including online retailers. You will soon discover that other guarantees are nowhere near as generous. For example, it is common that you will be asked to keep the original packaging and/or pay the costs associated with change overs.