If you don’t love your new furniture contact us within 30 days of your purchase and we will take it back.

* Subject to terms and conditions 

Faulty Products

For faulty products Kimberly James will organise a customer service consultant to inspect your goods and determine if on-site repair is possible. If repairs cannot be made, we will promptly exchange your damaged item.

To ensure Kimberly James can process all returns quickly, please provide the following details:

• Your full name and contact details
• Your sales order or invoice numbers
• Reason why you are returning the product
• Images of the issue.

Contact us via email enquiries@kimberlyjamesfurniture.com.au or phone (08) 8351 1004 if you have any further questions concerning how to return an item.